How well are we doing?

• 96% of our visitors rate our service good or very good.  See full details of the visitor survey which recorded these results. 

• We receive many enquiries and requests for information on a huge variety of subjects. We answer 85% within five days. See more...

• We answer over 90% of telephone calls within 20 seconds. See the full statistics.

• In an assessment of record offices which measures standards of accommodation, services and staffing, we received an overall score of 50.5%, against a national average of 65.5%. Find out more...

• We record users' comments on things we could do better, and make improvements where we can.  See what you said and we did.

• The Record Office is part of Bath and North East Somerset Heritage Services.  An Annual Review looks at what has happened across all the services each year.  View the Heritage Services Annual Review for 2010/11.