These figures record enquiries received by email, post and
telephone. They do not include
telephone calls or enquiries in person which
were dealt with immediately.
|
Month |
Total no. of
enquiries |
Answered within 5
days |
Answered within 20
days |
| November 2011 |
102 |
96 (94%) |
99 (97%) |
| October 2011 |
87 |
73 (84%) |
85 (98%) |
| September 2011 |
92 |
79 (86%) |
88 (96%) |
| August 2011 |
156 |
152 (97%) |
155 (99%) |
| July 2011 |
105 |
94 (90%) |
104 (99%) |
| June 2011 |
117 |
111 (95%) |
115 (98%) |
| May 2011 |
117 |
104 (88%) |
116 (99%) |
| Apr 2011 |
86 |
83 (97%) |
86 (100%) |
| Mar 2011 |
123 |
113 (92%) |
120 (98%) |
| Feb 2011 |
103 |
90 (87%) |
102 (99%) |
| Jan 2011 |
101 |
90 (89%) |
100 (99%) |
| Dec 2010 |
54 |
52
(96%) |
54
(100%) |
| Nov 2010 |
91 |
80
(88%) |
91
(100%) |
| Oct 2010 |
112 |
102
(91%) |
109
(97%) |
| Sep 2010 |
110 |
104
(95%) |
110
(100%) |
| Aug 2010 |
104 |
89
(86%) |
104
(100%) |
| Jul 2010 |
82 |
59
(71%) |
80
(98%) |
| Jun 2010 |
93 |
80
(86%) |
91(98%) |
| May 2010 |
81 |
73
(90%) |
81
(100%) |
| Apr 2010 |
72 |
65
(90%) |
67
(93%) |
| Mar 2010 |
88 |
66 (75%) |
86
(98%) |
| Feb 2010 |
124 |
85
(68%) |
121
(98%) |
| Jan 2010 |
114 |
88
(77%) |
108
(95%) |
| Dec 2009 |
60 |
50
(83%) |
58
(97%) |
| Nov 2009 |
92 |
83
(90%) |
89
(96%) |
| Oct 2009 |
88 |
79
(90%) |
87
(99%) |
| Sep 2009 |
94 |
65
(69%) |
85
(90%) |
| Aug 2009 |
97 |
69
(71%) |
95
(98%) |
| Jul 2009 |
91 |
66
(73%) |
78
(86%) |
| June 2009 |
74 |
57 (77%) |
71 (96%) |