These figures record enquiries received by email, post and
telephone. They do not include
telephone calls or enquiries in person which
were dealt with immediately.
|
Month |
Total no. of
enquiries |
Answered within 5
days |
Answered within 20
days |
| June 2009 |
74 |
57 (77%) |
71 (96%) |
| July 2009 |
91 |
66 (73%) |
78 (86%) |
| August 2009 |
97 |
69 (71%) |
95 (98%) |
| September 2009 |
94 |
65 (69%) |
85 (90%) |
| October 2009 |
88 |
79 (90%) |
87 (99%) |
| November 2009 |
92 |
83 (90%) |
89 (96%) |
| December 2009 |
60 |
50 (83%) |
58 (97%) |
| January 2010 |
114 |
88 (77%) |
108 (95%) |
| February 2010 |
124 |
85 (68%) |
121 (98%) |
| March 2010 |
88 |
66 (75%) |
86 (98%) |
| April 2010 |
72 |
65 (90%) |
67 (93%) |
| May 2010 |
81 |
73 (90%) |
81 (100%) |
| June 2010 |
93 |
80 (86%) |
91(98%) |
| July 2010 |
82 |
59 (71%) |
80 (98%) |