A member of staff retrieving
records
The Public Services Quality Group for archives and local studies
(PSQG) conducts a survey of visitors to UK archives every eighteen
months. The survey asks a number of questions about users'
experiences of the archive. Bath Record Office always scores
very highly for visitor satisfaction.
From the results of the 2009 survey, we have
compiled a chart which follows the visitor experience
from pre-visit need for information to overall satisfaction,
showing how the Record Office's service is rated at each
stage. See the
chart.