PSQG Visitor Survey

A member of staff retrieving records

A member of staff retrieving records

The Public Services Quality Group for archives and local studies (PSQG) conducts a survey of visitors to UK archives every eighteen months.  The survey asks a number of questions about users' experiences of the archive.  Bath Record Office always scores very highly for visitor satisfaction.

 

From the results of the 2009 survey, we have compiled a chart which follows the visitor experience from pre-visit need for information to overall satisfaction, showing how the Record Office's service is rated at each stage.  See the chart.