Bath and North East Somerset Council's target is for 80% of
calls to be answered within 20 seconds.
|
Month |
Total calls |
Calls answered |
Calls answered within
20 seconds |
| November 2011 |
278 |
97% |
91% |
| October 2011 |
282 |
89% |
94% |
| September 2011 |
321 |
96% |
94% |
| August 2011 |
291 |
96% |
94% |
| July 2011 |
296 |
97% |
94% |
| June 2011 |
308 |
96% |
95% |
| May 2011 |
266 |
97% |
95% |
| April 2011 |
220 |
94% |
91% |
| March 2011 |
Figures not available |
|
|
| Feb 2011 |
274 |
99% |
97% |
| Jan 2011 |
249 |
98% |
95% |
| Dec 2010 |
187 |
99% |
97% |
| Nov 2010 |
261 |
98% |
98% |
| Oct 2010 |
272 |
98% |
97% |
| Sep 2010 |
270 |
99% |
99% |
| Aug 2010 |
227 |
99% |
96% |
| Jul 2010 |
290 |
99% |
98% |
| Jun 2010 |
236 |
98% |
95% |
| May 2010 |
220 |
98% |
95% |
| Apr 2010 |
196 |
98% |
96% |
| Mar 2010 |
291 |
97% |
93% |
| Feb 2010 |
226 |
98% |
94% |
| Jan 2010 |
294 |
94% |
93% |
| Dec 2009 |
207 |
95% |
92% |
| Nov 2009 |
260 |
93% |
90% |
| Oct 2009 |
275 |
98% |
98% |
| Sep 2009 |
361 |
98% |
96% |
| Aug 2009 |
291 |
96% |
94% |
| July 2009 |
296 |
97% |
94% |