Photograph of a page from the Assize of Bread, 3rd April 1779

Photograph of a page from the Assize of Bread, 3rd April 1779

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Assize of Bread 1779

Service Standards

The Record Office aims to meet the following standards

Bath and North-East Somerset Council Customer Service Standards.

Bath and North-East Somerset Council Heritage Services Standards of Service.

The Heritage Services Customer Care Charter.

We have previously subscribed to the National Archives Standard for Record Repositories, but this has been replaced by Archive Service Accreditation, which we will apply for in the future.

How well are we doing?

Visitor Service	99% of our visitors rate our service good or very good. See a Customer Journey Map of our most recent public user survey.
Enquiry Service	We receive many enquiries and requests for information on a huge variety of subjects. We answer 80% within five days. See further details of our response times.
Telephone Service	We answer over 90% of telephone calls within 20 seconds. See the full statistics.
Repository Standard	In an assessment of record offices which measures standards of accommodation, services and staffing, we received an overall score of 50.5%, against a national average of 65.5%. Find out more.
Annual Review	The Record Office is part of Bath and North East Somerset Heritage Services. An Annual Review looks at what has happened across all the services each year. View the Heritage Services Annual Review for 2016/2017.
You said, we did	We record users' comments on things we could do better, and make improvements where we can. See what you said and we did.